Our Holistic Therapies Help You 

We would encourage anyone, especially those who have not tried massage before to book in for a treatment. We understand that it can be a daunting experience, when you are not sure what to expect, but rest assured, we will make sure you are entirely comfortable throughout the process and answer any questions you may have at any time. 

Ironically, it is sometimes the people who are in most need of a massage that shy away from the experience for a variety of reasons. At the Feet Retreat, we treat every client as an individual person and will do our utmost to make sure that each person has a truly relaxing experience. 

We work flexible hours but are open on a Wed/ Thur /Fri from 9.30am. and close at 7.30 pm. 

We work Mondays and Saturdays by prior arrangement and we are closed on Tuesdays and Sundays. 

Cancellations

We understand that life does not always run smoothly and inevitably sometimes you may be forced to cancel your appointment. We would kindly ask that you therefore read and fully understand our cancellation policy below;

Please let us know as soon as possible if you cannot attend for any reason. Treatments not cancelled more than 24 hours before commencement will be charged. We are human and understand that sometimes a person becomes ill suddenly or has an emergency- the feet retreat will reserve the right to waive fees under some circumstances but please do not abuse this policy as it is there to protect all our clients’ needs. 

We reserve the right to either not treat, or perform a shortened treatment (if agreed with yourself) if you are considerably late for your appointment (even if it not your fault) as late attendees can affect the quality and punctuality of our service to other clients. 

We reserve the right to refuse treatment to anyone at any time without the need to give a reason however we will never do so lightly so please respect our decision. We will never treat any person who we suspect is under the influence of drugs or alcohol and this can include prescribed medication if we feel that the persons mental state is altered in anyway. We will not tolerate abusive language or behaviour. 

We strive to be fair and provide a good service to all our clients – please help us to do this. 

Unfortunately, in very rare circumstances, we may be forced to cancel an appointment at short notice. When this happens, you will be offered a priority appointment and a 50% discount for the following treatment. We will be liable for no further monetary recompense. Thank you for your comprehension. 

Yes, we operate by appointments only. We are dedicated to individual care and client privacy which is why we are currently unable to offer walk-ins. 

As part of our service, we are obliged to take personal details about yourself including your name, address and medical conditions. Every possible mechanical precaution will be taken to keep your details safe and private with only the therapist that records your details having access to them. We are obliged by law to keep your details that have been given during a session for7 years. This is for insurance purposes. We will never sell or misuse your data and you may request the details of your data at any point (please do this via email). If for some reason we collect your data but the treatment does not go ahead you have the right to erasure, which means we are able to upon your request delete /destroy your file. 

We are often unable to answer the phone when we are treating a client. Please feel free to leave a message on our answer phone, leaving your name and telephone number or email us and we will get back to you at the earliest opportunity.